When questioned, here's what some of our customers had to say about our services:
How accurate and how useful did you find the content of the reports we forwarded to you?
- "Very accurate and informative, great detail with budgets etc and essential reading before the meetings commenced."
- "Reports were always sent in a timely manner and included the right level of information. Plus if any urgent leads/opportunities were uncovered it was always appreciated getting communicated those separately to ensure we could follow up on them asap."
- "The reports were very detailed and really helped me gain an understanding of where our partners were in moving up the partner programme ladder."
- "Very useful and accurate."
- "Reports were accurate and provided a good view of the qualified opportunity status."
- "Very accurate and useful. Clear and easy to understand. Great that you marked up which needed follow up and which were information only."
- "Accurate, provided useful background info to engage with leads."
- "We found that the call reports were a detailed and an accurate reflection of the content of the conversation and that when [the report content was] penetrative, provided useful insight into the reaction of the prospects to our SIM proposition"
Taking the project as a whole, how well do you think we did in meeting your expectations?
- "ITTS always deliver exceptionally. From briefing to close out, they are very professional and helpful."
- "The project exceeded my expectations – particularly in terms of agent knowledge and the quality of the conversations."
- "I always find projects run smoothly and exceed expectations of the business."
- "Exceeded. We hit our targets for the Partner Programme as a result of the campaign."
- "Consistently met or exceeded."
- "We were very satisfied with the service provided by the telemarketing team. Although our offering was complex, they impressed us with their quick understanding of our offering and the challenge of taking it to market."
- "I would say that your performance exceeded my expectations."
- "Definitely met our expectations, the output achieved was very positive."
Compared with your other experiences of lead generation and telemarketing, how did we compare?
- "Very favourably. The level of professionalism and the great communication set ITTS out from other agencies that I've worked with."
- "I would say that ITTS compare on a par with or better than other agencies."
- "I liked the profile of the staff making the calls – more mature and with IT sales experience so better at empathising with customers and qualifying their needs."
- "Very favourably – I'd use you again."
- "With regards to professionalism and processes you exceeded the competition."
- "Our recent experience with other telemarketers is limited, however, we found George's team professional, efficient and competent."
What was the overall impression we left you with?
- "ITTS are always a pleasure to deal with. They are very helpful, organised and deliver good results."
- "Very positive. I had valuable information which help us deliver our objectives and I'm more than happy to use ITTS as ambassadors of the Microsoft Partner Programme again."
- "Positive. Good quality telemarketing company that do what they say."
- "Responsive, keen to help, professional."
- "Good to very good."
- "I will certainly come back to you in the future when we want some telemarketing carried out."
- "Professional, dedicated and knowledgeable on all aspects of the campaign, enjoyed working with ITTS and would do so again should a relevant campaign arise."